Discussion about this post

User's avatar
Tracey Wilson's avatar

P.P.S. Ben Holliday also shared this excellent piece on content design as a multiplier for AI - https://benholliday.com/2024/01/23/content-design-as-a-multiplier-for-large-language-models-and-generative-ai/ If mine explored the risks of building on unstable foundations, his explores the opportunity that emerges when we get it right.

Expand full comment
Tracey Wilson's avatar

P.S. I also appreciated Andrew McLean’s recent piece on using AI chatbots to meet urgent user needs (and even mine them for research insights) - https://www.linkedin.com/pulse/how-ai-chatbots-help-meet-user-needs-andrew-mclean-n2k4e?utm_source=share&utm_medium=member_ios&utm_campaign=share_via

His pragmatic view of chatbots as a tactical bridge sits neatly alongside this post’s call for stronger foundations. Perhaps between us, we’re sketching out the “now” and the “next” of AI in public services? 😁

If you’ve explored both approaches, I’d love to hear how you’re balancing immediate AI wins with long-term content strategy.

Expand full comment

No posts